Frequently Asked Questions

We accept all modes of payment except COD (Cash on Delivery). You can pay for your order using credit or debit card, net banking, UPI, or any other digital payment method supported by our website.

Yes, we use industry-standard security measures to ensure that your payment information is kept safe and secure. All transactions are processed through secure payment gateways, and we do not store your payment details on our website.

Yes, you will receive a confirmation email or SMS with your order details and payment confirmation once your payment is processed.

We offer refunds on genuine reasons such as defective products, wrong products delivered, or any other issues that may arise. Please refer to our refund policy on our website for more details.

To request a refund, please contact our customer support team with your order details and the reason for your refund. We will review your request and process your refund as per our refund policy.

Refunds are processed within 7-10 working days from the date of receipt of the returned product. Please note that the actual refund amount may take some additional time to reflect in your account, depending on your bank’s policies.

In some cases, we may offer an exchange instead of a refund, depending on the availability of the product and the reason for the request. Please contact our customer support team for more information on exchanges.

If you receive a damaged or defective product, please contact our customer support team immediately with your order details and a description of the issue. We will arrange for a replacement or refund as per our refund policy.

We ship all our products within 2-3 working days of receiving your order. We use reputed courier services to ensure timely and safe delivery of your products.

It usually takes around 8-9 working days for your order to reach you after it has been shipped, depending on your location and the courier service.

Yes, we will provide you with a tracking number for your order once it has been shipped. You can use this tracking number to track the status of your order on the courier company’s website.

If you don’t receive your order within the estimated delivery time, please contact our customer support team with your order details and tracking number. We will investigate the issue and take appropriate action to ensure timely delivery of your order.

At present, we do not offer international shipping. We only ship within the country.

Once an order has been placed, it may not be possible to change the shipping address. Please ensure that you provide the correct shipping address at the time of placing your order.

If your package is lost or damaged during transit, please contact our customer support team immediately with your order details and a description of the issue. We will work with the courier company to resolve the issue and ensure that you receive your order in a timely manner.

We may offer free shipping on certain products or orders. Please check our website for current offers and promotions.

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