Frequently Asked Questions
CLICK Pens combines traditional Indian craftsmanship with modern writing performance. Our fountain pens feature quality materials, precision engineering, and excellent value, making them a trusted choice for writers and collectors around the world.
We accept all modes of payment except COD (Cash on Delivery). You can pay for your order using credit or debit card, net banking, UPI, or any other digital payment method supported by our website.
Yes, we use industry-standard security measures to ensure that your payment information is kept safe and secure. All transactions are processed through secure payment gateways, and we do not store your payment details on our website.
Yes, you will receive a confirmation email or SMS with your order details and payment confirmation once your payment is processed.
We offer refunds on genuine reasons such as defective products, wrong products delivered, or any other issues that may arise. Please refer to our refund policy on our website for more details.
To request a refund, please contact our customer support team with your order details and the reason for your refund. We will review your request and process your refund as per our refund policy.
Refunds are processed within 7-10 working days from the date of receipt of the returned product. Please note that the actual refund amount may take some additional time to reflect in your account, depending on your bank’s policies.
In some cases, we may offer an exchange instead of a refund, depending on the availability of the product and the reason for the request. Please contact our customer support team for more information on exchanges.
If you receive a damaged or defective product, please contact our customer support team immediately with your order details and a description of the issue. We will arrange for a replacement or refund as per our refund policy.
No. Customs duties, VAT, GST, or import taxes charged by your country’s customs authority are the responsibility of the buyer. These charges vary by country.
Yes. CLICK fountain pens are proudly designed and manufactured in India using quality materials and traditional craftsmanship.
Absolutely. Our pens are designed for everyday writing while also meeting the expectations of collectors and fountain pen enthusiasts.
Yes. Most CLICK fountain pens are compatible with bottled fountain pen ink. Depending on the model, they use piston, converter, or eyedropper filling systems. Please refer to the product page for specific details.
Yes. CLICK fountain pen inks are formulated for smooth flow and are safe for use in fountain pens when used as intended.
Each order is carefully packed using protective materials to help ensure your pens arrive safely during international transit. Selected products are also available in premium gift packaging.
We ship all our products within 2-3 working days of receiving your order. We use reputed courier services to ensure timely and safe delivery of your products.
It usually takes around 8-9 working days for your order to reach you after it has been shipped, depending on your location and the courier service.
Yes, we will provide you with a tracking number for your order once it has been shipped. You can use this tracking number to track the status of your order on the courier company’s website.
If you don’t receive your order within the estimated delivery time, please contact our customer support team with your order details and tracking number. We will investigate the issue and take appropriate action to ensure timely delivery of your order.
Yes. CLICK Pens ships worldwide to most countries. Our pens and inks are enjoyed by fountain pen enthusiasts across the globe.
We currently ship to the USA, Canada, United Kingdom, Germany, France, Italy, Spain, Australia, New Zealand, Japan, Singapore, UAE, and many other countries. If your country is not listed at checkout, please contact us.
We ship via FED-Ex Estimated delivery times are:
USA: 7–12 business days
Canada: 8–14 business days
UK: 7–12 business days
Europe: 8–15 business days
Australia & New Zealand: 8–14 business days
Asia: 5–10 business days
Delivery may vary depending on customs clearance.
Once an order has been placed, it may not be possible to change the shipping address. Please ensure that you provide the correct shipping address at the time of placing your order.
If your package is lost during transit, please contact our customer support team immediately with your order details and a description of the issue. We will work with the courier company to resolve the issue and ensure that you receive your order in a timely manner.
If your order is damaged during transit, please contact us within 48 hours of delivery and include photographs of the package and product. We’ll work with you to resolve the issue as quickly as possible.
We may offer free shipping on certain products or orders. Please check our website for current offers and promotions.
International deliveries may occasionally be delayed due to customs clearance or local postal services. If your shipment has not arrived within the estimated delivery time, please contact us and we’ll be happy to assist.
International returns are accepted in accordance with our return policy. Please contact our support team before returning any item so we can guide you through the process.
Yes. We offer selected replacement nibs, converters, and spare parts for compatible CLICK fountain pens. Availability varies by model.
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